ECS Manual
Training Information : The purpose of this document is to show all steps for
the new ECS
application. Including Merchant/Terminal creation and Setup on ECS and Emida,
and Verifone Terminal download and troubleshooting.
Objective: All agents capable of creating and downloading terminals with the
New Application.
Content:
1 - Merchant / Terminal Creation and
Setup..............................................................................................................
3
1.1 - Create New Merchant / Terminal on Support
Site........................................................................................................
3
1.2 - Create New Sub ISO on
ECS......................................................................................................
5
1.3 - Create New Merchant -
ECS......................................................................................................
8
1.4 - Products and Rates configuration -
ECS....................................................................................................
11
1.5 - Create New Terminal -
ECS....................................................................................................
14
1.6 - Web Service credentials setup -
ECS....................................................................................................
15
1.7 - Terminal parameters validation on ECS
Website...............................................................................................
18
1.8 - Checklist
Validation............................................................................................
22
2 - Downloading ECS application into Verifone
Terminal.......................................................................................................
22
2.1 - Information needed to start the
download............................................................................................
22
2.2 - Deleting infromation from
Terminal..............................................................................................
23
2.3 - Downloading VMAC
Application..........................................................................................
23
2.4 - Downloading ECS
Aplpication..........................................................................................
24
3 - Setup Terminal and
Functionalities.............................................................................................
24
3.1 - Setting up terminal after
download............................................................................................
24
3.2 - Processing a
transaction..........................................................................................
25
3.3 - Admin
Options...............................................................................................
26
4 -
Troubleshooting..........................................................................................
28
4.1 - Errors once downloading
terminals...........................................................................................
4.2 - Errors once doing
transactions..................................................................................................
1 - Merchant / Terminal Creation and Setup
Every merchant created on Emida must be created on ECS website as well. ECS
application
installed on Verifone machines will be reflected as a WebService terminal on
EMIDA’s Side.
Emida must
configure these terminals as WebService, otherwise, the terminal will not be
able to transact.
# 1.1 - Create a New Merchant / Terminal on Support Site: Merchant:
To create a merchant, first select the ISO:
Then, go to
Customers Tab, Merchant and Click on Add New Merchant:
Fill out the information of the merchant and Save Changes. As soon
as merchant is created, click on Add New Terminal:
l Terminal Type: WebService
l Clerk Name: Default
l Clerk Code: 12345
l
Username: Enter any information, and as soon as the Site ID is created, come
back and enter the Site ID as username.
l
Password: Enter any information, and as
soon as the Site ID is created, come back and enter the Site ID as password as
well.
l
Rate Plan: Choose the rate plan desired
for the new terminal.
As soon as
created, copy the Site ID and Edit the terminal and Set up Username and
password with the Site ID number:
# Note: Please
save the Emida Site ID & Web Service credentials, they will be required on
net steps.
1.2 - Create New Sub ISO on
ECS: (For new ISOs only on ECS)
Login to the ECS
portal using the below credentials:
Url: https://www.ecsprepaid.com
Username: emida
Password: 3m1d@12345
To create a SUB
ISO, go to ISO Configuration:
Set the EMIDA
ISO ID as the Sub ISO name on ECS. (We don't want to expose our ISO names to
the ECS staff )
You will receive
a confirmation that the ISO has been successfully created
Click on Main
Menu to return to the main page:
# 1.3 - Create New Merchant - ECS
To create the
Merchant, click on Store Configuration Wizard:
Then click on
New Store Application:
As Store Name,
enter the Merchant’s ID from Emida. (We don't want to expose our Merchant’s
names to the ECS staff ), click on Continue.
Choose the
Sub ISO on ECS (would be the ISO ID from on Emida)
Make sure to
Check box: Don 't collect tax for this
store. (Overrides Master Agent Default)
Enter the Zip
Code of the merchant registered on Emida’s Support Site. (If it gives you and
Invalid Zip Code error, enter 92610) Click on Save & Continue:
Only fill out
the below information:
Bank Routing
Number: 062000019
Bank Account
Number: 9876543
Enter the same
information for any merchant. The merchant will be billed through Account
information already taken on Emida. ECS will not bill the customer.
On the next
screen, click on Save & continue
# 1.4
\- Products and Rates
configuration - ECS
Choose: Product selection:
If there is a
previous store already created with the products for the ISO, you can
Duplicate
that info for your merchant, just click on Copy
Another Store.
# Make sure to
copy from a Store under the Same ISO. Do not copy from a Store under a
different ISO.
If not, click on
Show All and choose the products that the merchant has on Emida’s Rate plan:
As soon as the
products are selected, click on Save & Continue.
As soon as the
products are selected, click on Save & Continue.
We will now
configure the Rates for the products. Click on Show Rates on the Next Screen:
We will now
configure the Rates for the products. Click on Show Rates on the Next Screen:
Store discount would be the Same rate that the merchant is getting on Emida’s
Rate Plan. Sub ISO discount = ISO Discount - Store Discount
Click on Save
& Continue once all rates are configured. Click on OK on the box that
appears:
These rates on
ECS are only to get reports from Verifone Machine. This will not affect
merchants commissions on ACHs.
# 1.5 - Terminal creation - ECS:
Once rates are
configured, now proceed to create a New terminal. Click on Create:
Enter the
information of the New Terminal:
l
Terminal ID: Same as Emida’s Site ID
l Zip Code: Same as Merchant’s Zip Code on Emida
l Restrict Clerks: Unchecked
l Restrict ANIs: Unchecked
l Restrict Serial Numbers: Unchecked
l NY State Flag: Unchecked
# l Receipt Header:
Merchant name Address
Phone Number
Once the New
Terminal has been created, take note of the Activation Code which would be
needed later to Activate the Verifone Terminal.
# 1.6 - Web Service credentials setup -
ECS
As a last step
on ECS web Site, we need to associate Emida’s WebService Terminal with ECS
WebSite.
Go to Main page
on ECS Website and click on Emida Credentials:
Click on Add
credentials for new customer:
Choose the
merchant ID form the list, enter the Username and Password from Emida’s
Support
Site terminal and click on Insert Credentials:
Double check the
New credentials:
# 1.7
\- Terminal parameters
validation on ECS Website
If you
need to retrieve the Store information, Terminal Status or Activation code
once
the terminal was created, follow the below steps.
Go to Customer
Service on the main page:
Select the Store
by Store ID or enter the Terminal ID and click on Lookup Store
All the store’s
information will be shown, you will also see the current status of the
terminal.
If you click on
the Terminal ID, you can change the Receipt header and Serial numbers of the
terminal:
Click on the
Store ID if you want to change Basic information, Contact information or
Financial information of the store.
On the Dropdown
list above, you can also modify the Rates and products of the Store:
# 1.8 - Checklist Validation
The below
checklist was created to make sure all steps were properly followed on Emida
and ECS web page:
# Ø Emida Support Site:
u Terminal must be setup as Web Service
u Username and password for the
terminal must be the Site id
u
Clerkname: Default and Clerk Code: 12345
# Ø ECS Website:
u
Don't collect tax for this
store is selected
u Receipt header is correct
u
Emida credentials are setup properly
(must be the same username and password already established on Emida’s Support
Site.)
2
-Downloading ECS application into
Verifone Terminal
Once all
the information has been submitted into ECS web site, we can start doing the
download in the Verifone Machine.
# 2.1 - Information needed to start the download: Terminal ID: Site ID
Activation
Code: Received on ECS once terminal was created.
Type of
connections being used by the terminal: Dial Up or
LAN
# 2.2 - Deleting information from Terminal:
l Press F2 & F4 at the same time of the Terminal:
l System mode entry password: 1-alpha-alpha-6-6-8-3-1
l Press the purple key twice on the left of the alpha key to scroll down.
l F3 - Edit
l File Group 1 - Press Enter
l System mode entry password: 1-alpha-alpha-6-6-8-3-1
l File Config. SYS - Press Enter
l Key *ZP - Press Enter
l F3 - Value
l Delete values with the Yellow button, then Enter
l Key *ZT - Press Enter
l F3 - Value
l Delete values with the Yellow button, then Enter
l Key *ZA - Press Enter
l F3 - Value
l Delete values with the Yellow button, then Enter
l SYS MODE EDIT KEY - Press the Red
Button
This process is done to make sure all previous files a deleted from
the terminal and we can do a fresh download. This can also be done by
downloading the wipe.dat file into
the terminal via computer.
# 2.3 - Downloading VMAC Application:
If it takes you to the main screen, if not, continue to the Point 4:
l Press F2 & F4 at the same time of the Terminal:
l System mode entry password: 1-alpha-alpha-6-6-8-3-1
l Press the purple key on the left of the alpha key to scroll down.
l F2 - Download
l File Group_1 - Press enter on the
terminal
l System mode entry password: 1-alpha-alpha-6-6-8-3-1 (in case it is required)
l F3 - Full
l For LAN, press F4 - TCPIP or choose Modem for Dial UP
l * ZP Host Phone number: 76.77.139.34:8101
for DIAL UP: 18005280251 – (Or,
*70,18005280251
if they have call waiting.) (Press 1 and 3 times Alpha to choose the dots.
Press # and 2 times Alpha to select column :)
# l *ZT Terminal ID: 1
l
*ZA Application ID: VMAC. (Use Alpha key
to change letters on the screen once numbers are pressed)
l
The VMAC application will start downloading
Now,
we need to do the same download of the ECS
app in the File Group_6:
Once download of the VMAC is complete, press Enter once Download
Done appears on the screen. The terminal will restart. You will see NO
APPLICATIONS PRESENT ON THE SCREEN.
# 2.4 - Downloading ECS Application:
l Press F2 & F4 at the same time of the Terminal:
l System mode entry password: 1-alpha-alpha-6-6-8-3-1
l Press the purple key on the left of the alpha key to scroll down.
l F2 - Download
l Press 6 on the screen, so you see: File Group_6 - Press enter on the
terminal
l System mode entry password: 1-alpha-alpha-6-6-8-3-1 (in case it is required)
l F3 - Full
l For LAN, press F4 - TCPIP or choose Modem for Dial UP
l * ZP Host Phone number: 76.77.139.34:8101
for DIAL UP: 18005280251 – (Or,
*70,18005280251
if they have call waiting.) (Press 1 and 3 times Alpha to choose the dots.
Press # and 2 times Alpha to select column :)
# l *ZT Terminal ID: 1
l
*ZA Application ID: ECS. (Use Alpha key
to change letters on the screen once numbers are pressed)
l The ECS application will
start downloading
Once download of
the ECS is complete, press Enter
once Download Done appears on the screen. The terminal will restart and will
check the files downloaded into the terminal.
3
-Setup Terminal and Functions:
Once both
applications are downloaded, we need to activate the Terminal.
# 3.1 - Setting up terminal after download:
You will
see sent to the Activation screen, follow the below steps:
l F1 - Activate Terminal
l Enter the Site ID from Emida.
l IP Communication - Choose Yes
l DHCP - Yes
l Modem Back Up - No
l Retrieve Name and address form the Server - Yes
l Press Enter once Menu is updated.
l F1 - Confirm Activation
l Enter the Activation password previously obtained from ECS Web Site
and press Enter
l Re-enter the Activation password and press Enter
l Press Enter again once Activation is completed Terminal is ready now to
process transactions.
On ECS website, go to Customer Service on the main
screen,
Look up the
Terminal ID:
Confirm that the
terminal is shown as Activated:
# 3.2 - Processing a Transaction:
l Choose Wireless on the Screen of the terminal, F1
l Choose product.
l
Enter Clerk ID: 1234 (default
on every ECS app in verifone machines) and press Enter In case that you
receive
any error check the following:
l
Product is enabled on Emida.
l Site ID and merchant are enabled on
Emida
l Merchant has enough balance on Emida
l Web Service credentials on Emida and ECS website are configured properly.
l
Clerk ID on Emida must be 12345.
# 3.3 - Admin Option:
Admin options
will allow you to change Clerk IDs, update products, pull up reports, change
communication settings and many other options.
l F2 - Choose Admin
l Admin Password: 123456
# 1 - Reports:
l Shift Report = Print report of transactions during clerks shift.
l Daily Activity = Transactions report for any desired date
l Product Summary = Transactions report for any desired date
l Day End Report = Closing Report for any desired date
l Commission Report = Start and end date of commission obtained on sales
l Deposit Summary = Transactions report for any desired date
l Deposit Detail = Transactions report for any desired date
l Rage Activity = Transactions report for any desired date
2 - Print Vendors : Will print all products available to sell in the terminal.
This
list is pulled from ECS website.
3 - Reprint Last: will print the Last transaction processed.
4
\- Reprint Any: Enter the reference
number of any transaction to be re-printed.
5 - Void Last: Request refund for the last transaction
6
\- Void Any: Request refund of any transaction.
7
\- Request Refund: Request refund of any transaction.
# 8 - Clerk Management:
n Clerk Status: leave this option disabled
n List Clerks: Will print the list of clerks setup in the terminal
n Add Clerk: Add another clerk is needed
n Delete Clerk: Delete a clerk if desired
n Clerk Password: Setup a Master clerk password is desired to enter into Clerk
Management
9
\- Change Password: Use this to change
Admin Password. (Not recommended). If password is forgotten, terminal must be
re-downloaded again.
# 10 - Edit Configuration:
n Change Terminal ID: Change Terminal ID if needed.
n Retrieve name and address:
Sync again the store name and address from ECS
website. You can enter the information manually if NO is selected.
# 11 - Comm Settings:
Change if needed
the communications setting from the terminal
# 12 - Test Transaction:
Will test
communication between Terminal and ECS website. Merchant’s balance will not be
affected.
# 13 - Update Software:
Will connect
to ECS to update the software in case this is needed.
# 14 - Update Menus:
Will update
products if necessary from any change made in the ECS website.
# 15 - Diagnostics:
Show all
diagnostics form the terminal, but, also you can reboot the machine by
selecting: Reboot Terminal option into it.
4
-
Troubleshooting:
Here we
will see the errors that might occur once the terminal is being downloaded or
processing transactions.
# 4.1 - Errors when downloading terminal:
All Verifone
Omni Terminals
a. BLANK SCREEN – First check to see if the power supply in the middle of the
cord has
come loose. Unplug it and wait a minute, then plug it back in and make sure it
is tight. If that doesn’t do it, try
pressing F2, F4 at the same time and see if the “Enter System Password”
appears
on the screen. If so, this could be a programming issue. Sometimes VMAC is
inadvertently programmed twice, which will cause a blank screen. Try clearing
and redownloading the terminal per the “Download and Clearing” instructions.
b. BAD RX – the most
common reason for this is a bad phone line connection which can be anywhere
from the wall to the terminal, i.e. bad splitter, bad phone line, or they may
have digital phone lines, rather than analog. To rule this out, have the ISO
take the terminal to another location that they know has a good, analog phone
line connection.
c. BUSY SIGNAL – Check the phone line to make sure you have a dial tone. If
so, the
first thing I check is “Comm Settings” under Admin to make sure someone hasn’t
entered a password in the “Dial Prefix” screen. Otherwise, have them unplug
the
phone line from their terminal and plug it into a telephone to see if they
have
a dial tone.
d. CHANGE ADDRESS INFO IN
TERMINAL – Once the changes are made in ECS Prepaid
(make sure to check the receipt header in “Terminal Configuration” for
accuracy), the only way to change the information in the terminal is by going
to “Edit Configuration” in the Admin Menu. Press yes when asked if you want to
change the TID, but don’t erase the TID, just press enter, and then enter the
“Activation Password”. Once it is done
activating, the terminal will be set
with the new store information.
e. CHANGE TID – If you remove a terminal from a store and want to use it at
another
store, rather than clearing and redownloading, you can go to “Edit
Configuration” in the Admin Menu. When it asks if you want to change the TID,
press yes, use the yellow key to remove the old TID, enter the new TID and
press enter. It will then ask for the “Activation
Password”. Once it is done activating, the terminal will be set
with the new store information.
f. CLOCK SET – sometimes the clock gets out of sync. To reset date and/or time
on
the terminal, Press F2,F4 and enter system password. For the “Updated
Interface”, press the down arrow to Sys Mode Menu 2, press Clock - F4, press
F2
to edit time and F3 to edit date. Once done, restart the terminal. For the
“Original
Interface” on Sys Mode Menu 1, press F2 for clock
and then enter
in the date, press enter, then the time, and then press enter, then restart
the
terminal. The time and date are controlled at the terminal, not by ECS
Prepaid.
g. DATE CHANGE – See “Clock Set”.
h. DOWNLOAD NEEDED, NO *GO
VARIABLE – Usually this is caused when the store
has had a power surge of some kind and has lost the VMAC. Try redownloading
VMAC onto FG1. If you get the message “No Applications
Present”, then redownload ECS onto FG 6. The vast majority of the time this
procedure will work.
i. GO FILE NOT FOUND – Same troubleshooting as above.
j. Invalid ANI – The phone line that was in
the terminal when the activation was confirmed
has been changed. If the phone number that is now plugged into the
terminal is unknown, go to the Transaction Detail Report and select “Details”.
That will show you what number the terminal is trying to use. Copy that number
and then go to Terminal Configuration and paste
that number in “Edit Allowable
ANIs” and then click “[Add]”.
k. INVALID TERMINAL – Has the terminal been disabled due to a returned ACH?
Another reason
is that if a store is set up in ECS Prepaid and the IPP product is enabled
without being set up for IPP, or if no products have been chosen for the
store,
the terminal will say “Invalid Terminal” when trying to activate.
l. LOST CARRIER – Do they have call waiting? If so, it can be turned off by
entering “
*70,” in the Dial Prefix option. Is the terminal plugged into a splitter that
may be going bad? Check all connections from terminal to wall. The phone line,
itself, could also be bad. Anything from the terminal to the wall can go bad
at
any time.
m. NO CARRIER – Same troubleshooting as for “Busy Signal” above. Also, have
they
installed DSL into the store? If so, do they have a DSL phone line filter
plugged into the wall jack?
n. NO DIAL TONE – Same troubleshooting as for “Busy Signal”. Also, if they
have
Comcast as their internet and phone service provider, there is a filter that
Comcast uses that may interfere with communication of the terminal. Removing
the filter may help. If not, contact Comcast.
o. NO LINE – Check the phone
line to make sure you have a dial tone
and can make a call. Very rarely is
this a terminal issue, but it does happen. See “No Dial Tone”, also.
p. PAPER NOT FORWARDING – Is the paper jammed or did it run out? Make sure
they aren’t
trying to feed it through the roller. Is it a new roll of paper? If so, pull
the paper out a few
inches. Is the door closed properly? If they have the wrong paper
installed, the roll could be too large for the door to close. Open the cover
and see if all parts are intact. Sometimes if the terminal is dropped, or
closed too hard, the roller mechanism could be broke or missing. Check the
roller in the paper cover door. Is it missing? When you press it, does it
spring back? Is the little notched wheel to the left of the black roller still
there?
q. PIN DIDN’T PRIN T –Is the paper in correctly? Have the clerk run a
fingernail across
paper and the side that leaves a mark is the side that needs to be facing the
front when it is dropped into the holder. If it doesn’t leave a mark on either
side, it isn’t thermal paper. The paper needs to be 2 1/4” by 85’ Thermal
paper. Once corrected, reprint last transaction.
r. PRINT FADING, TOO LIGHT – The spring in the roller isn’t holding the paper
close enough to
the heat sink source. The spring could be tightened, unless it is missing. Or,
the paper at the beginning or ending of the roll is notorious for having a
residue on it that keeps the paper from printing properly. Old paper can cause
the same issue.
s. STRMPAY is not responding to VMAC – With the “Original Interface” you can
go
into the system with F2/F4 and enter the system PW (1 alpha alpha 66831),
arrow
down to System Mode Menu 3, Press F4 for FLASH and then F4 for Defrag, enter
the system PW, and then confirm. If that doesn’t help, or it is the “Updated
Interface”, you must clear the terminal and redownload per the “Download and
Clearing” instructions.
t. SYSTEM ERROR – All of a sudden it goes to “System Error”. You will have
three
options: Error Log – F2, System Mode – F3, and Restart – F4. If Restart – F4
doesn’t work, you will have to clear all
parameters in the active File Group 1, and all RAM and FLASH per the “Clearing
Terminal” instructions, and then redownload. You must press System Mode – F3
in
order to enter the password. Pressing F2, F4 from System Error does NOT work.
u. TIME SET – See “Clock Set”.
v. Write Comm Fail – The modem has gone bad and the terminal needs to be
replaced.
All System
Passwords:
1.1 alpha alpha 66831
2.7 alpha 7 alpha alpha alpha 198522
3.12 alpha 3 alpha 69
4.1 (occasionally just pressing 1 works) 5.Enter (rarely just pressing
enter works)
6.23378463 Omni System Mode Master Passcode Should none of these
work, there are four reasons:
a. The terminal may be locked
up. Try unplugging the power
cord for two minutes and try again.
b. The terminal has had credit cards, or another program from another
vender, loaded onto it and that company has changed the system password. You
would have to contact that company, if known, to get that password. Otherwise,
it has to be sent in for repair.
c. The ISO or Agent has changed the system password and you would have
to contact that person to get that password.
d.The terminal
has lost all its passwords. Many things can cause this. I suggest sending the
terminal to an authorized dealer for repair.
# 4.2 - Errors when processing a transaction:
A. MISSING CREDENTIALS: Emida credentials are not created on ECS for the
terminal
B. SERVER ERROR: This error might appear if Emida Credentials on ECS website
do not
match with the ones on Emida’s Support Site.
C. ISSUER DOWN: The real error will be posted on Intranet. Check for the error
and
try again.
D.
INVALID ANI: Restrict ANI is selected on
ECS web site. Remove restriction under terminal configuration on ECS and try
again.
There might be more errors once transactions are being made, updates
will be posted later. End..........
Last updated: 5 years ago
